EcoFocus & Aurum: Insight as the key to smarter heat network management
EcoFocus, part of the Platform Energie voor Elkaar, manages and maintains sustainable heat networks across the Netherlands. Their challenge? Gaining better insight into actual energy usage at customer locations and into the performance of the network itself. Because only when you know what is happening in the field can you truly steer toward efficiency, sustainability, and customer satisfaction.
That is why EcoFocus works with Aurum, which supplies smart gateways and dashboards to unlock metering data in real time.
Challenge: From radio signal to real-time data
For years, EcoFocus used radio signals to collect data from the heat network. This approach turned out to be:
- Unreliable: not all data was received
- Inefficient: user questions were difficult to answer
- Incomplete: end users had no insight into their own consumption
At the same time, the demand for transparency increased, both internally and from end customers.
Solution: Aurum as a digitalization partner
Aurum delivered more than just technology. Through joint efforts, a modern and robust infrastructure was set up using Aurum Gateways. These smart devices retrieve consumption data directly from the meter cabinet: reliable, real-time, and visually insightful.
As soon as we have a question, there are people at the table immediately.
Core components:
- Real-time data collection using modern communication technology for operational insight
- Dashboarding for internal analysis and customer transparency
- Integration with back office for billing and maintenance
- Full monitoring of temperature, water consumption, power, and time of delivery
It truly is a sparring partner. We develop products together.
Impact: Transparency, control, and trust
✔️ Complete view of consumption
Thanks to the Aurum Gateways, EcoFocus receives accurate and complete datasets. This makes it possible to see exactly what is happening at the customer level, even before they report an issue.
✔️ Faster support and insights, internally and for end customers
When questions arise, EcoFocus can now review specific moments and measurements. This improves both customer satisfaction and service reliability.
✔️ Steps toward energy-conscious behavior
By giving customers better insight into their own consumption, opportunities emerge for behavioral change and energy savings.
✔️ Ready for the future
The collaboration with Aurum forms the foundation for further digitalization, proactive maintenance, and data-driven optimization. Even when designing new networks, data plays a crucial role: by analyzing customer behavior, networks can be designed smarter and more sustainably.
Without insight into the field, you cannot really operate as a heat network company. Thanks to Aurum’s gateways, we now have that insight — and this is only the beginning.
Ready for insight that delivers impact?
Discover how real-time data, transparency, and strong partnerships can drive your heat network company forward.
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sales@aurumeurope.com
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