Heat Network Platform
The solution for the Collective Heat Act (Wcw) in district heating management
The challenge of the Collective Heat Act
The Collective Heat Act (Wcw) introduces new requirements for heat companies and district heating operators. Transparent billing, real-time monitoring, and reliable data are now mandatory.
For many organizations, this means high costs, complex IT projects, and the urgent need to digitalize their heat networks.
Aurum and Circet Netherlands provide the solution
With Heat-as-a-Service (HaaS), Aurum and Circet Netherlands together introduce a fully digital model for district heating management.
Aurum delivers the technology:
The EnergyGrip platform and Nextalink gateway provide reliable, up to date data, support billing processes and enable scalable integration with existing heat networks.
Circet Netherlands delivers the operations
Through its Network Operations Center (NOC) and Service Operations Center (SOC), Circet ensures 24/7 monitoring, fault management, and coordination of field technicians.
Together, we form the Heat Network Platform, supporting heat companies with everything from data collection and monitoring to fault follow up, customer processes and the deployment of installers.
Core components of Heat-as-a-Service
1. Data collection and monitoring
Reliable data collection and integration with all types of heat meters and heat interface units.
2. Billing-as-a-Service
Validated measurement data as a reliable basis for transparent billing and reporting.
3. NOC – Network Operations Center
24/7 management of heat networks, including performance and fault monitoring.
4. SOC – Service Operations Center
Customer inquiries, reports, and complaints are handled professionally, with a focus on satisfaction and responsiveness.
5. Installers
Deviations and faults can be forwarded to an installer or maintenance partner. The available measurement data helps to prepare and follow up the required work more effectively.
From meter to work order
The Heat Network Platform goes beyond data collection and monitoring. Deviations and faults are identified, investigated remotely and, where necessary, forwarded to an installer or maintenance partner.
With the available information about the location, installation and fault, an engineer can be deployed more effectively. This creates a better connection between monitoring, management and maintenance.
1. Collect data
Measurement data from heat meters, heat interface units, heat transfer stations and other installations is made centrally available.
2. Identify and investigate
Deviations, missing data and available fault notifications become visible sooner and can first be investigated remotely.
3. Targeted follow up
When action on site is required, an installer can be provided with relevant information about the fault and installation.
The benefits of Heat-as-a-Service
Heat-as-a-Service is the ideal solution for heat companies looking to digitalize their networks and comply with the Wcw.
Key benefits:
Support in preparing for and implementing the requirements of the Collective Heat Act (Wcw).
Lower operational costs through more efficient district heating management.
Reliable billing and reporting for residents and regulators.
Fewer unnecessary service visits through monitoring and remote diagnostics.
Higher customer satisfaction through transparency and proactive communication.
A scalable model that grows with your organization and future regulations.
Backed by years of experience and collaboration with trusted industry partners.
Why Aurum and Circet Netherlands?
Aurum has been developing hardware and software for reliable energy data and energy management since 2011. With EnergyGrip and Nextalink, we provide an independent and scalable technical foundation. More than 150,000 meters and assets are now connected online. Aurum is ISO 9001 and ISO 27001 certified and supports heat companies and property managers in gaining full control over their energy systems.
Circet Netherlands is part of Europe’s largest service provider in telecom and energy infrastructure. The company designs, builds and manages the vital networks of tomorrow. In addition to fixed and mobile telecom networks and data centers, Circet also develops energy infrastructures such as EV charging stations, digital meters, medium-voltage rooms and low-voltage networks.
In the district heating market, Circet supports heat companies with 24/7 monitoring and operational support through its Network Operations Center (NOC) and Service Operations Center (SOC). With more than 1,045 employees, seven locations and long-term partnerships, Circet provides the scale, expertise and continuity to fully unburden organizations — from design to maintenance and operational management.
Together, Aurum and Circet combine technology and operations into a unique, complete and future-ready solution for district heating companies.
Download the brochure
Would you like all the information in one place?
Download the brochure “Heat-as-a-Service: Aurum – Heat Network Platform.”
It explains the background of the Wcw, the challenges for heat companies, and how Aurum and Circet together provide a complete digital solution.
Ready for the future of heat management
The Wcw is transforming the district heating market.
With Heat-as-a-Service from Aurum and Circet Netherlands, you gain the Aurum – Heat Network Platform that ensures compliance, digitalizes your network, and gives you full operational control.
FAQ about The Heat Network Platform
What is the Heat Network Platform?
The Heat Network Platform is Aurum’s integrated solution for managing district heating networks. It combines technology, data, and operational support into a single service without requiring the creation of a new utility company. Developed together with our partner Circet, the platform provides real-time insight into network performance, intelligent asset management, accurate billing data, and 24/7 monitoring, while ownership of the heat network remains with the existing organization.
What does "Heat as a Service" mean?
Heat as a Service means that the management, monitoring, data collection, and incident handling of a district heating network are delivered as an ongoing service rather than as standalone products or one-off projects. The network owner retains control of the heat network while outsourcing day-to-day operations and technical support through the Heat Network Platform.
How does the Heat Network Platform help organizations comply with the Dutch Collective Heat Act (Wcw)?
The Dutch Collective Heat Act (Wet collectieve warmte – Wcw) is expected to come into force on 1 January 2027 and will be introduced in phases. The legislation introduces stricter requirements for transparent billing, reliable data, and the professional operation of district heating networks.
The Heat Network Platform combines real-time network data, independent consumption measurements, and structured incident management in a single solution, enabling heat networks to be managed transparently, efficiently, and at scale in line with the new requirements.
Who is the Heat Network Platform designed for?
The Heat Network Platform is designed for organizations responsible for operating district heating networks, including heat utilities, district heating operators, network owners, and sustainable heat network managers.
It is particularly suitable for organizations looking to scale or professionalize their operations without building their own 24/7 monitoring center and field service organization.
Do I need to replace my existing heat network or supplier?
No. The Heat Network Platform is vendor-independent and integrates with existing meters, installations, and systems from multiple suppliers. It adds a management layer on top of your existing infrastructure, eliminating vendor lock-in while allowing your network to evolve over time.
What is Circet's role in the Heat Network Platform?
Aurum developed the Heat Network Platform together with Circet. Aurum provides the technology and data platform, while Circet delivers the operational field services, including incident response through certified installation partners. Together they combine remote monitoring and on-site support into one integrated service.
How are faults detected and resolved?
Faults are detected automatically using real-time data from meters and sensors, including pressure sensors that identify abnormalities within the network. Once an issue is detected, it can be resolved remotely or by field technicians. This enables faster fault detection and resolution than periodic manual inspections.
What is the difference between a standalone solution and the complete Heat Network Platform?
A standalone solution provides a single component, such as energy data collection or a monitoring dashboard. The Heat Network Platform delivers a complete service that combines data, technology, and operational management, including monitoring, asset control, billing data, and incident handling, into one integrated solution for managing district heating networks.
Do I remain the owner of my heat network and my data?
Yes. Your organization remains the owner of both the heat network and all collected data. Aurum provides the technology and operational services, while ownership and control of the network and its data always remain with you.